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BTX Terms of Use


BTX is a manufacturer and master distributor of products used to interface and integrate audio, video, data, broadcast, and security systems. Because of the vast range of products we offer, it is impossible to list them all here or in our catalog. Also, many of our cable and connector products are offered in a variety of colors. Due to space constraints, only the most popular color is listed with pricing. If you don’t see what you’re looking for, please contact us.

To Order:

  • Phone: 800.666.0996 (8:30am to 7pm EST Monday to Friday)

  • Fax: 800.569.4244 (24/7)

  • Online: www.btx.com (24/7)

  • Upon request, all in-stock orders will be shipped same day if ordered by 5pm EST.

  • Custom or special order products are non-cancelable and non-returnable.

  • Minimum order is $50. A small order charge of $10 will be assessed to orders under $50.

Shipping Information:

  • Freight is FOB Hawthorne, NY. In the event damaged merchandise is received, retain the original shipping carton and contact shipping company.

  • Unless otherwise specified, your order will ship via UPS ground service. UPS Red (Next Day Air), Blue (2nd Day Air) and Orange (3-Day Select) services are available upon request.

  • FEDEX and other common carriers of your choice are also available.

Terms:

  • VISA, MasterCard, and American Express are gladly accepted.

  • A service charge of 1-1/2% per month (18% annually) will be assessed against all past due balances.

  • To wire payment, please contact us to request our bank information.

Returns:

  • All returns must have an RMA (Return Materials Authorization) number assigned by a member of the BTX customer service or sales departments. This number must be clearly marked on the outside of the box or the box will be refused.

  • Ship all returns, with original packaging and all product components pre-paid to BTX at 5 Skyline Drive, Hawthorne, NY 10532.

  • All returned products with a valid RMA number will be evaluated. The issuance of an RMA number does not guarantee credit. If BTX deems that a product is defective and still within the warranty period, we will do one of the following at our discretion: repair or replace the product, or credit your account. No refunds.

  • Products accepted for return for reasons other than defect or error by BTX will be assessed a standard 15% re-stocking fee and must be received within 30 days from date of shipment. Manufacturer re-stocking fees greater than 15% will be assessed on top of BTX standard fee.

  • Custom or special order products are only returnable due to manufacturing defects or error by BTX.


Pricing:

BTX has always balanced competitive pricing levels with the highest quality products available. BTX reserves the right to change prices without notice, and is not responsible for typographical errors. 

Warranty:

BTX guarantees products and equipment of its manufacture against all defects in material and/or workmanship and agrees to remedy any such defect at no charge provided the defective product is returned (transportation pre-paid) to BTX. This warranty extends for 5 years from date of purchase, and does not extend to products which have been subjected to neglect, accident, or improper use. Warranties on any distributed product sold by BTX are subject solely to the manufacturers' written warranty. There are no other expressed or implied warranties except as set forth herein. There is no warranty covering consequential damages, incidental damages, or incidental expenses, including injury to persons or property.

Blanket Orders:

Blanket orders must be received in written form with scheduled release dates. The period of a blanket order is for a maximum of 12 months. Blanket orders for standard product may be altered for release quantities or dates with written approval from BTX. If release dates are accelerated, BTX will do all it can to accommodate the new requirements but shall not be held responsible to meet these new dates. Blanket orders for custom products are non-cancelable and non-returnable. If you require BTX to keep a given amount of bonded inventory for your use, this inventory must be paid for when inventory is segregated for your exclusive use. If at the end of 12 months you have not taken all product from the blanket, BTX reserves the right to ship the remaining product and bill you accordingly.